This draft framework is described within the context of operating a Quality Management System. Continuous delivery of high-quality change is easier to achieve in organisations that operate a Quality Management System. However, the steps of change in this framework could be delivered without a full Quality Management System being in place. Visit the website to find out more about the Quality Management System.
The draft Scottish Approach to Change is set out in three stages:
Current state
The left-hand side of the framework is the “current state” before the change takes place. Operating a Quality Management System helps identify the need for change. That might happen:
- through an internal trigger such as quality control monitoring
- through recognition of an external trigger through quality planning or quality assurance
Change cycle
The centre of the framework is the “change cycle”, when the change is taking place. There are six steps of change within the cycle. Each step aligns to part of the Quality Management System.
Eight essentials for change underpin the change cycle. All eight need to be in place for successful change to happen.
At the centre is a learning system. This underlines the need for continual learning and reflection through each step of change.
Future state
The right-hand side of the framework is the “future state”. This is after the active change process has taken place and the change is being sustained.
Operating a Quality Management System supports sustained change. It also offers the potential to review the changed status to consider whether it is appropriate to spread to further situations/locations.