Western Isles Hospital – safe delivery of care inspection: December 2024

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Document Type

Inspection reports

NHS hospitals and services

Summary

We carried out an unannounced inspection to Western Isles Hospital, NHS Western Isles from Tuesday 3 to Wednesday 4 September 2024 using our safe delivery of care inspection methodology.

During our inspection of Western Isles Hospital, we:

  • inspected the ward and hospital environment
  • observed staff practice and interactions with patients, such as during patient mealtimes
  • spoke with patients, visitors and ward staff
  • accessed patients’ health records, monitoring reports, policies and procedures

Our findings

This inspection resulted in eight areas of good practice and 22 requirements.

“During our inspection we saw staff working hard to provide compassionate and responsive care. However, as a result of issues we raised significant concerns. NHS Western Isles have now produced a comprehensive improvement action plan to address these concerns.”

Donna Maclean, Chief Inspector, Healthcare Improvement Scotland