Complaints and feedback

We welcome any feedback, comments, complaints, or concerns about our work. They are an important way of identifying the perspective of those we serve. As well as improving satisfaction with the services we provide.

Send feedback on your experience with us to: his.comments@nhs.scot

We can only deal with comments and complaints about us and the independent healthcare services we regulate. We do not deal with NHSScotland services.

Complaints about your treatment or access to healthcare should be made directly to the local health board concerned or GP surgery involved.

Complaints about Healthcare Improvement Scotland

Find out about our complaints procedure

Complaints about independent healthcare services

Information about our complaints procedure for independent healthcare services

NHS Scotland staff

Find out how NHS Scotland employees can raise concerns

Whistleblowing

Read more about our whistleblowing policy