Our Excellence in Care team can support health boards improve their services.
Areas of support
Areas of support we can offer include, but are not limited to:
- Excellence in Care measure testing and implementation
- quality improvement support
- support with data submission
- support with reference files
- analytics and data support
- Excellence in Care implementation
- education and awareness
- using the Care Assurance and Improvement Resource (CAIR)
Submit a request for assistance
Send all new requests for assistance using our online form
We will review requests and send a response within five working days.
By using this form, you will be leaving our website. You will be using services provided by Microsoft who act as a data processor on behalf of NHS Scotland. Further information can be found within the MS privacy notice, terms of use and use of cookies.
Use our online form to send us your requests.
Once you have submitted your request you will receive an automated acknowledgement.
Requests to access the CAIR dashboard can made through the PHS website.
Completing the request for assistance form
Complete the following details in our form:
Q1: Your name
Q2: Your job title
Q3: Your contact details
Q4: Your health board, directorate or care provider
Q5: What support do you require?
To support answering question five, you can consider the following questions:
- What type of support do you need?
- What is the current situation?
- What has already taken place?
- What is your ideal outcome?
Q6: Type of request
Please select all relevant options from the range of available topics.
Q7: When do you require this?
Please provide a date range of when this support would be required.
To support answering question seven, you can consider the following questions:
- Is there a deadline in place?
- How urgent is the request, when should this support begin?
- How long do you foresee the support will be in place?
Q8: How many staff members will be involved?
To support answering question eight, you can consider the following questions:
- Who needs to be a part of the process?
- Are there many professions involved?
- Is there interest to be part of the work, have you approached the right people?
Q9: Please provide detail of any known barriers that may influence the work progressing and how you have approached these barriers/challenges.
To support answering question nine, you can consider the following questions:
- What has caused the need for support?
- Why has the work not progressed/been delayed?
- How was there a recognition of the need for support?
- Who have you approached for support in your local area?
- What resources local/national have you accessed already?
Processing of your request
Depending on the level of information you provide, we may contact you for further details.
We will assess the request in line with our workload and priorities. We will do this when we have gathered enough information.
We will assign the request to a member of our team for action, who will contact you in due course.
Tracking and evaluation
The outcome of the request will be tracked on our reporting spreadsheet.
This information will held on a secure drive that is accessible to our team.
We will report updates to our team meeting to ensure the work is progressing.
When the team has completed the work, we will issue an evaluation form to the stakeholder.
We will use this feedback to inform continuous improvement and learning.