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Sixteenth Citizens’ Panel report

This report presents findings from the sixteenth Citizens’ Panel survey, conducted between June and August 2025. The survey sought views and experiences on the following topics:

Local GP or Medical Practice,
Personal Continuity of Care,
Duty of Candour, and
The Charter of Patient Rights and Responsibilities.

Based on our findings we made 9 recommendations to the Scottish Government.

One Private Healthcare – independent healthcare inspection report: November 2025

Independent Healthcare Inspection report for One Private Healthcare. Published 20 November 2025.

SPSP National Learning Event 2025: The Essentials of Safe Care

SPSP National Learning Event 2025: The Essentials of Safe Care

Bupa Health Centre – independent healthcare inspection report: November 2025

Independent Healthcare Inspection report for Bupa Health Centre: Published 19 November 2025.

Atelier Clinic- independent healthcare inspection report: November 2025

Independent Healthcare Inspection report for Atelier Clinic: Published 19 November 2025.

Community Treatment and Care (CTAC) showcases: November 2025

Community Treatment and Care (CTAC) showcase: November 2025

Eaton Health Services – independent healthcare inspection report: November 2025

Independent Healthcare Inspection report for Eaton Health Services: Published 17 November 2025.

SKM Aesthetics – independent healthcare inspection report: November 2025

Independent Healthcare Inspection report for SKM Aesthetics: Published 17 November 2025.

Standardising and improving clinic letters in NHS Shetland: November 2025

Standardising and improving clinic letters in NHS Shetland: November 2025

Identifying improvement opportunities in south east Edinburgh pharmacotherapy hub: November 2025

Identifying improvement opportunities in south east Edinburgh pharmacotherapy hub: November 2025