Complaints and feedback report 2022–2023
Posted on:
Document Type
Corporate documents
Summary
We listen to the experiences and receive feedback from those using our services. Our commitment is to ensuring stakeholder complaints, compliments and feedback shapes tour work. We have a responsibility to collect and learn from:
- members of the public
- health and social care staff
This report focuses on performance of our handling of complaints received in 2022-2023. It reports in line with the NHS Scotland Model Complaints Handling Procedure (MCHP). We have structured it around nine key performance indicators. We support this by using the HIS Model Complaints Handling Toolkit.