Ninewells Hospital – safe delivery of care inspection report: July 2023
Document Type
Inspection reports
NHS hospitals and services
Summary
We carried out an unannounced inspection to Ninewells Hospital, NHS Tayside between Monday 17 and Wednesday 19 April 2023 using our safe delivery of care inspection methodology.
During our inspection, we:
- inspected the ward and hospital environment
- observed staff practice and interactions with patients, such as during patient mealtimes
- spoke with patients, visitors and ward staff
- accessed patients’ health records, monitoring reports, policies and procedures
Our findings
This inspection resulted in five areas of good practice, one recommendation and seven requirements.
“We observed good levels of care being delivered in the majority of areas inspected and patients spoke highly of the staff. They were treated with kindness and compassion, and we saw many positive interactions between staff and patients. Despite the significant staff shortages, wards were well managed. There was good leadership and communication, and an open and supportive culture. Areas for improvement include improved documentation around essential patient care and staffing risks, hand hygiene, storage of medications and ensuring the environment is in a good state of repair and effective communication with domestic services.”
Donna Maclean, Chief Inspector, Healthcare Improvement Scotland