University Hospital Ayr – safe delivery of care inspection report: October 2023
Document Type
Inspection reports
NHS hospitals and services
Summary
This unannounced focused inspection of University Hospital Ayr was carried out in line with our safe delivery of care acute hospital inspection methodology.
It was undertaken in conjunction with an unannounced follow-up inspection of University Hospital Crosshouse to assess and provide assurance of NHS Ayrshire & Arran board wide improvement actions in response to serious patient safety concerns that were identified and formally escalated during a previous safe delivery of care inspection of University Hospital Crosshouse in May 2022.
During our inspection, we:
- inspected the ward and hospital environment
- observed staff practice and interactions with patients, such as during patient mealtimes
- spoke with patients, visitors and ward staff (where appropriate)
- accessed patients’ health records, monitoring reports, policies and procedures
Our findings
This inspection resulted in six areas of good practice, one recommendation and seven requirements.
“During our follow up inspection of University Hospital Crosshouse, we saw an open and supportive culture. Staff were focused on the provision of safe and compassionate care. We found similar levels of care during our inspection of University Hospital Ayr where all areas inspected were calm and well organised. Patients, again, were complementary about their care. On completion of both these inspections we are assured of the progress NHS Ayrshire and Arran has made.”
Donna Maclean, Chief Inspector, Healthcare Improvement Scotland